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FAQ

Q. Are you a manufacturer or a trading company?
A.

We are a professional manufacturer with our own factory and extensive in-house production capabilities. This allows us to have strict quality control over every aspect of production, from sourcing raw materials to the final assembly of finished goods. By dealing directly with us, you can enjoy competitive pricing and efficient communication.

Q. Do you offer OEM/ODM services?
A.

Yes, we provide comprehensive both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. In OEM projects, we manufacture products according to your precise designs and specifications. For ODM projects, our team can leverage its expertise to offer complete product development and design solutions tailored to your market needs. We are flexible to discuss whether you wish to own the intellectual property of the design.

Q. What is your payment terms?
A.

We support various payment methods to facilitate convenient and secure transactions for our global clients. Our primary terms are T/T (Telegraphic Transfer), and we also accept L/C (Letter of Credit) for larger orders. Other options like Western Union or PayPal might be available for sample orders. Specific terms (e.g., deposit ratio, balance payment timing) can be negotiated based on the project.

Q. What shipping methods do you offer?​
A.

We offer multiple shipping options to balance cost, speed, and reliability. These include Express Courier (e.g., DHL, UPS) for small parcels and samples; Air Freight for faster delivery of larger orders; Sea Freight for high-volume shipments with optimal cost-effectiveness; and Rail Transport for certain land routes, offering a good balance between speed and cost. We will recommend the best solution based on your requirements.

Q. How do you ensure product quality?
A.

Quality is integral to our manufacturing process. We implement a rigorous Quality Control (QC) system throughout production, from incoming material inspection to in-process checks and final random inspection before shipment. We can provide relevant test certificates and are open to discussing third-party inspection arrangements.

Q. Can you produce according to our samples or specifications?
A.

Absolutely. We can work based on your provided samples, specifications, technical drawings, or even just a product concept. Please share your detailed requirements with us, and we will analyze the feasibility and provide feedback.

Q. What is your lead time?​
A.

The production lead time depends on the product complexity, order quantity, and our current production schedule. Generally, it ranges from a few weeks for standard items to longer for customized projects. We will provide a confirmed delivery date after the order is finalized.

Q. What if we have problems after receiving the goods?
A.

Our service continues after delivery. We provide a clear warranty policy against manufacturing defects. Our technical and sales teams are always ready to assist with any problems, including providing spare parts and troubleshooting support to ensure your satisfaction.

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DONJOY TECHNOLOGY CO., LTD.
No.25 Gangfu Road, Konggang New District, Longwan, Wenzhou, China
Sales Manager for Sanitary Pumps, Valves and Controllers
No.25 Gangfu Road, Konggang New District, Longwan, Wenzhou, Zhejiang, China.
donjoy@cndonjoy.com +86-577-86990888
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